Senior Product Manager (Enterprise)

GiveCampus is the world's leading fundraising platform for non-profit educational institutions. Trusted by 1,300+ colleges, universities, and K-12 schools, our mission is to help advance the quality, the affordability, and the accessibility of education. We received a seed investment from Y Combinator in 2015 and have pursued a strategy of 'Sustainable Growth' ever since: achieving six consecutive years of profitability and positive cash-flow while more than quadrupling our revenue, our customer base, and our team. In 2022, we raised $50 million to accelerate the next stage of our growth.

Through The GiveCampus Social Mobility Initiative, we've donated $1 million in free fundraising support for programs that help low-income students, first-generation students, and underrepresented minorities. And in 2022 and 2023, we were named to Y Combinator's Top Companies list and the Inc. 5000 list of America's fastest-growing private companies.

While we operate at meaningful scale (we've facilitated more than $5 billion in charitable giving), we’re still small relative to the commercial and social good opportunities in front of us. Every GiveCampus employee has a substantial impact on our trajectory, and we're growing to help schools achieve even greater results.

Our purpose-driven team of 90+ is located across the US: team members work from anywhere they choose. We have a beautiful 12,000sf office in Washington, DC that is available for people to use whenever they want, and we regularly organize team meet-ups, events, and retreats in various locations. We're looking to expand our team with diverse and collaborative doers who believe in our mission and the transformative power of affordable, high-quality education.

GiveCampus is looking for a Senior Product Manager to expand existing capabilities and deliver new value to our largest, most complex customers: the Enterprise segment. Today, GiveCampus is used by 1300+ educational institutions to facilitate hundreds of millions of dollars of philanthropic donations each year. We currently serve a wide range of schools from a 2-person fundraising team at a small K-12 school to huge 500-person fundraising teams at a public university. However, we are now at the stage where we need a dedicated team focused on the needs of our largest, most complex schools like Harvard University, the University of Virginia, and the University of Michigan. This hire will own our Enterprise strategy, prioritize the Enterprise roadmap, and ship the solutions required to grow the breadth and depth of our platform to meet the most critical needs of this segment of the market. They will report to the Head of Product and work in close partnership with Engineering, Data Science, Partner Operations, Partner Success, Marketing, and Business Development.

Responsibilities will include:

• Results: GiveCampus is the undisputed first choice for large, complex schools looking for best-in-class software to power their fundraising. We deeply understand the needs of this segment of the market, have a clear path to delivering on them, and are shipping quality enhancements so quickly that our Enterprise partners can barely keep up.
• Decision Making: With input and buy-in from customers and customer-facing teams, develop and refine an Enterprise roadmap that delivers the outcomes required for customers and customer-facing teams to realize their goals and further differentiate GiveCampus in the market
• Execution: Implement and manage a tight, iterative feedback loop between users, the business, design, analytics, and engineering to increase velocity and drive key product and business outcomes
• Expertise: Be the go-to technical and user expert on the Enterprise segment and their use of all GiveCampus products / features, owning roadmaps, launch calendars, sprint boards, PRDs, and KPIs
• User Success: Be an empathetic advocate for our partner schools, end users, and internal team members

What we are looking for:

• 4+ years of product management experience, managing complex, technical products from 0 to 1 and from 1 to scale
• 2+ years of experience successfully interfacing with key customer stakeholders, managing relationships, deeply empathizing, navigating frustration and conflict, and coming up with win-win solutions to problems they face
• Impact: Significant contributor in the proven success of product delivery in a high growth, fast-paced environment
• Data: Has seen and made data-informed business and product decisions, including independently conducting analyses to support ongoing decision making
• Discovery and prioritization: Experience concepting, prototyping, testing, and validating ideas with end users, and a strong prioritization framework or approach
• Execution: Experience leading and continuously improving processes for sprint planning, daily standups, refinement, retrospectives, resource allocation, and project management against roadmap execution
• Technical: Solid technical understanding and experience participating in discussions on software architecture, security, data modeling, etc. with engineers

Bonus points:

• Dynamic, emerging leader who is better at listening than speaking
• Person who thrives in ambiguity, creates order in chaos, and consistently thinks two steps ahead
• Hands-on builder excited to go deep into technical requirements, user flows, and data
• Strong collaborator who will naturally work cross-functionally but is also comfortable operating independently
• Intensely curious, always pushing to understand why things are the way they are and how they got that way
• Operates with a sense of urgency, maintains a fast pace, always pushing for faster
• Holds themself and others to high standards; always pursues excellence
• Deep sense of ownership and accountability; low maintenance, low drama
• Runs towards big, ambitious goals rather than away from them
• Passionate about advancing the quality, affordability, and accessibility of education
• Radical empathy for end users

Ready to apply?

Complete the application by clicking on the 'Apply To Position' button. Applications will remain open until we find the perfect person for this role.

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At GiveCampus, we value diversity and we pledge to foster an environment of support, inclusivity, and learning, both on the job and throughout the application process. In this spirit, we encourage candidates of all backgrounds to apply.

GiveCampus is an Equal Opportunity Employer. Applicants and employees are not discriminated against because of race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition or any protected category prohibited by local, state or federal laws.

If you feel like you don't meet all of the requirements for this role, please apply anyways. We know confidence gaps and imposter syndrome often get in the way of connecting with incredible people, and we don't want them to prevent us from meeting you.